Read what some of our satisfied insurance customers have to say!
- JJFL, Charlottesville, VA
“Amazing service again. I’ve been working with Lindsay recently and she’s been exceptionally attentive. Fantastic account manager. Always polite, punctual, and professional. Specialized really provides great customer service – one of the best insurance agencies I’ve worked with in the past 25 years. I can’t think of one account manager I’ve ever had a problem with or didn’t provide great service. I definitely recommend them.”
Anne B., Charlottesville, VA“We are so pleased to be switching our home and auto insurance to Erie’s Specialized Insurance with Suzanne and her team. Suzanne goes above and beyond explaining all of the details. She is incredibly responsive and attentive. She answered all of our questions immediately and provided extra detail. We feel confident with our level of coverage and we feel we achieved an excellent value. Please consider Suzanne and her team.”
- BSBilly S., Charlottesville, VA
“My family and our business have been using Specialized for many years now. Their help when needed is very responsive. They’ve had to juggle some things for us and work with us with changes, COI’s being needed quickly and every time, they are so nice and easy to deal with. Gayle Miller in particular has been outstanding in every facet of handling our business needs. I would highly recommend Specialized Insurance and we do! Many of our associates and friends use Specialized as well. Lindsay Armory has done excellent work for us!”
- MCManeet C., Charlottesville, VA
“I would like to thank Suzanne for helping me out immensely through the process of ensuring myself and my car. I was very lost and confused but she walked me through the process regardless of the time of day. If you need help with the insurance I recommend working with Suzanne every day3 of the week.”
- AGAshley G., Charlottesville, VA
“Highly recommend working with Suzanne from SI if given the opportunity! I was going through a lot of ‘firsts’ with car titles, insurance, etc, and Suzanne walked me through the entire process and was available at all hours to ensure that things on my end went smoothly! I couldn’t be happier with the help I received, and how prompt, flexible, & knowledgeable Suzanne was for helping me get set up and with a great policy!”
- JK
“Great customer service, attention to detail, and rates. We have moved our business, home, and auto over to these folks. They will come to you and are kind, hard-working people.”
- RCRange C., Charlottesville, VA
“Suzanne was incredibly helpful. She was proactive about my situation and let me know anything and everything that needed to be done to get my car insurance back on track at a good price.”
- HMHeidi M., Charlottesville, VA
“Suzanne made adding renters insurance and switching auto insurance during my move to VA so easy!! Highly recommend!”
- ABAlex B., Charlottesville, VA
“Never bought renter’s insurance before but Suzanne made it quick and easy. Very much appreciate the help, and would certainly recommend it.”
- HAHakam A., Charlottesville, VA
“I have my own business and rental property and I have been conducting business with Heather for insurance she has been amazing and just being able to contact her directly instead of listening to a recording and talking to someone different she has worked with me on giving my company the best rates and the service is nothing but amazing.”
- MMblume1985, Charlottesville, VA
“Received a very competitive quote from Heather. She answered all my questions. Totally satisfied!!”
- MBMike B., Charlottesville, VA
- CCCaroline C., Charlottesville, VA
“I received same-day service when inquiring about an auto quote and subsequent policy. Working with Megan was so easy. She explained the policy to me and even let me know my new policy had more features and a lower price! Outstanding virtual service, handle time, and customer service. 5 out of 5 stars!! 😁.”
- JSJohn S., Charlottesville, VA
“Great service, clear explanations of options, and saved us a good bit of money compared to our previous business insurance plans. Thank you, Neal and team!”
- STSettle T., Charlottesville, VA
“Great customer service. When I have a question, I get in touch with Heather and Heather always answers in a timely fashion.”
